Refund policy

1. Inspect your order on delivery. Please check your order as soon as you receive it.

2. 48-hour window. You have 48 hours from receiving your order to report a problem, only if the item is defective, damaged, or not the product you ordered. Contact us on WhatsApp or by phone at 0798522322 within this time.

3. Proof. Send a clear photo or video of the problem via WhatsApp. After we confirm the issue, our driver will collect the item when delivering the replacement.

4. Replacement. Approved items are replaced at no cost to you, including delivery. If a replacement isn't available, you receive a full refund in cash (product price and delivery fee).

5. Personal-care products (shavers, trimmers, waxing kits, epilators, derma rollers, skin scrubbers, baby nasal aspirators). For hygiene reasons, these can be replaced only if the defect appears on first use. Items that have been used normally are not eligible.

6. No change-of-mind returns. We don't accept returns or exchanges if you changed your mind, ordered the wrong item, or no longer need the product.